top of page

FREQUENTLY ASKED QUESTIONS

  • What if I have allergies?
    If you have allergies, please read the ingredients list thoroughly. Some products contain essential oils, milk, and almond products. If you are uncertain about a product, please feel free to contact me. In the case of any irritation, discontinue product use!
  • How long will my soap last?
    On average, bars last about a month with daily use. My soap bars are cured for 4-6 weeks before distribution to ensure durability. Remember to use a draining dish after use to maximize the lifespan.
  • How do I place an order?
    You can order through our website at any time. For special request or questions, feel free to email me!
  • What is your return policy?
    If there is an issue with your order such as missing, damaged, or incorrect items, please contact me immediately. We will work with you to make things right. Due to the nature of our products, returns are not accepted for any used products. For clothing items, we ask that you are sure on sizing as these items cannot be returned, replaced, or exchanged. Returns MUST be packaged with delivery confirmation. We are not responsible for missing items without delivery confirmation or improperly packaged fragile items. Refunds WILL NOT be honored after 30 days of product shipment.
  • Will your items treat my health conditions?
    I make absolutely no claims on product capabilities. Statements have not been evaluated by the FDA. My products are not intended to diagnose, treat, cure, or prevent any disease. However, I can educate you on common uses of natural ingredients. My goal is for you to make informed decisions on whatever purchase you make.
  • Do you take custom orders?
    Of course! I am creative and open to almost any request. Feel free to email me.
  • My soaps look differently.
    All of my items are handmade. This means there may be slight variations from between batches. Please rest assured that even if they look slightly different, you are receiving the same quality.
  • What is your privacy policy?
    I do not sell or share your information with anyone. Your privacy is extremely important to me.
  • Are your prices expensive/cheap?
    It is a matter of perspective. Some customers find my products marginally priced compared to other online stores. Alternatively, some customers may point out that my prices are expensive.
  • I didn't receive an order confirmation.
    Please check your spam folder, and add me to your contacts list so you'll receive future emails in your inbox. If your order confirmation is not in your spam folder, please contact me with your name and email address used to place your order.
  • Do your scrubs have an expiration date?
    My bath scrubs can last up to 12 months after opening. Make sure to close it tightly and store it in a dry area after use.
  • Can I use the scrubs on my face?
    The skin on your face is more sensitive and delicate. I do not recommend using them on the face. Some customers still use it on their face with no problems. Again, I don't recommend it, but I ask that you be careful and do a small skin patch test first. I hold no responsibility to reactions to products used in ways other than its intended use.
bottom of page